Restaurants & Hospitality: Start-Ups. Sustainable Concepts. Change Management.
Aug. 25, 2017
Guests are in general the sole judges of service quality but what do they really want from service?
A consistent level of quality service is provided when all Team Members carry out service related tasks in exactly the same manner, whenever possible. Management needs to state clearly the standards expected to be meet. Ensuring the consistent delivery of products and service to customers as much possible is the main aim of quality-oriented service.